At The Cake Zone, managed by Abdul Dayud, we are committed to protecting the privacy of our customers. With over 3 years of experience in delivering quality treats, we ensure that your personal information is handled with care and transparency.
Since our primary mode of operation is through WhatsApp and Direct Calls, this policy explains how we collect and manage your data.
1. Information We Collect
To process your cake orders and ensure timely delivery, we collect the following information during our conversation:
- Contact Details: Your name and phone number.
- Delivery Information: Your physical address or location shared via WhatsApp.
- Order Specifications: Cake flavors, custom designs, messages, and delivery dates.
- Payment Records: Transaction screenshots or reference numbers for UPI/Bank transfers.
2. How We Use Your Information
Your data is used strictly for business purposes, including:
- Confirming and processing your cake orders.
- Communicating with you regarding order status, photos of the finished product, and delivery updates.
- Verifying payments to secure your booking.
- Improving our service based on your feedback.
3. Third-Party Platforms (WhatsApp)
Our primary communication happens over WhatsApp. While we keep your chat history secure on our devices, your data is also subject to WhatsApp’s own privacy policy and end-to-end encryption. We do not sell or trade your contact information with any external marketing agencies.
4. Payment Security
We accept payments through secure UPI methods (Google Pay, PhonePe, Paytm) or Direct Bank Transfers.
- We never ask for your ATM Pin, OTP, or Password.
- We only require a screenshot of the successful transaction to confirm your order in our records.
5. Data Retention
Based on our 3 years of service history, we may save your contact details to provide a faster checkout experience for your future orders. If you wish for us to delete your contact information or chat history, you can request this at any time via WhatsApp.
6. Accuracy of Service
By providing your details via call or message, you agree that the information is accurate. The Cake Zone is not responsible for delivery delays caused by incorrect addresses or unreachable contact numbers provided by the customer.
7. Contact Us
For any questions regarding your privacy or to place an order, please contact:
- Owner: Abdul Dayud
- Phone/WhatsApp: +91 734 074 6532
- Business Name: The Cake Zone